FAQs

Lab-grown diamonds available at Cuts and Facets are created in controlled Environments and have the same physical, chemical, and optical properties as natural diamonds but are more sustainable and affordable

Yes, all diamond pieces from Cuts and Facets come with a certificate from a recognized gemological laboratory, such s GIA, IGI, or SGL. Jewelry is authenticated through hallmark.

Yes, Cuts and Facets offers virtual consultations to discuss your jewelry needs and preferences

Cuts and Facets is integrated with Razorpay, and all types of digital payments are accepted. For COD, kindly contact our customer care team on WhatsApp.

Yes, Cuts and Facets offers installment payment options. Please check our Payment Options page for details through Razorpay

After placing an order with Cuts and Facets, you will receive a tracking link via email to monitor your shipment.

You can cancel or modify your order within 24 hours of purchase by contacting our
customer support team.

Absolutely. Cuts and Facets uses advanced encryption technologies to ensure your payment details are safe and secure. We are integrated with the Razorpay payment gateway.

Yes, Cuts and Facets offers free shipping on all orders above a certain value. Pickup and exchange could be chargeable based on the product or requirement

Shipping times vary by location. Typically, orders from Cuts and Facets are delivered within 5–7 business days from the date of
dispatch.

Yes, Cuts and Facets ships to select international locations. Additional charges may apply.

Cuts and Facets accepts returns within 7 days of purchase, provided the item is in
its original condition. Custom or personally engraved pieces are non-returnable. Please refer to our return policy

Customers are responsible for any customs duties and taxes for international shipments.

Yes, Cuts and Facets offers engraving services for select pieces. Additional charges may apply.

Share your idea or design with Cuts and Facets, and our team will guide you through the design and creation process.

Yes, resizing services are available for most rings purchased from Cuts and Facets.
Contact us for details.

Yes, Cuts and Facets offers a diamond upgrade program. Contact us for more information.

Yes, Cuts and Facets provides repair services. Please contact our team to arrange an evaluation.

Use a soft cloth or a gentle jewelry cleaner. Avoid harsh chemicals and ultrasonic cleaners unless specified.

Most jewelry from Cuts and Facets is not
water-resistant. We recommend removing your jewelry before swimming, bathing,
or engaging in heavy activity.

Store each piece from Cuts and Facets separately in a soft pouch or box to prevent scratches.

Yes,
most pieces from Cuts and Facets are suitable for daily wear. However, avoid
exposure to harsh conditions for delicate items.

Lab-grown diamonds offered by Cuts and Facets require fewer natural resources and have a smaller carbon footprint compared to
mined diamonds.

Yes, all gemstones, including diamonds, from Cuts and Facets are certified conflict-free.