Buyback Policy

Buyback Policy

At Cuts & Facets, we strive to offer our customers flexibility and convenience through our Buyback Policy, ensuring that your investments retain value. The policy allows you to sell back jewelry purchased from us at a competitive market value.

 

Eligibility for Buyback

  • Jewelry purchased exclusively from Cuts & Facets is eligible under this policy.
  • Custom-designed, engraved, or personalized products are eligible for buyback based on the quality of the product
  • Items must pass a detailed quality check conducted by our team to determine eligibility and valuation.

 

Buyback Value

  • Gold Jewelry: 100% of the prevailing market value of the gold content at the time of buyback.
  • Diamond Jewelry: 80% of the prevailing market value of the diamonds, excluding the cost of making charges, settings, or additional stones.
  • Platinum Jewelry: 80% of the prevailing market value of the platinum content.

 

Conditions for Buyback

  1. Products must be returned in original packaging with no signs of excessive wear, scratches, or damage.
  2. All original invoices, certificates, and tags must be provided:
    • Missing certificates will result in additional charges of Rs. 2,000 or Rs. 800 per carat, whichever is higher.
  3. Items showing significant wear, damage, or resizing by a third party may not be eligible for buyback or may result in reduced valuation.

 

How to Initiate a Buyback

  1. Online Request: Submit a buyback request via your account on our website or email us at cutsandfacetsaudits@gmail.com.
  2. Physical Stores: Visit any of our physical stores to initiate the buyback process.
  3. Evaluation: Our team will evaluate the product's condition and confirm its eligibility.
  4. Payment: Once approved, the buyback amount will be credited to your preferred bank account within 7-10 business days.

 

Additional Notes

  • The buyback value is calculated solely on the material value (gold, diamonds, or platinum) and does not include making charges or other costs.
  • Buyback value cannot be adjusted for cash purchases but may be credited as a store voucher for future use upon request.
  • Cuts & Facets reserves the right to modify the buyback value or terms at any time based on prevailing market conditions.

 

Policy Modifications

Cuts & Facets reserves the right to update or modify this policy at any time. Changes will be effective immediately upon publication on the website: www.cutsandfacets.com. Customers are encouraged to review the policy periodically for updates.

For any queries or assistance, please contact us at cutsandfacetsaudits@gmail.com.